Hideaway Farmlet
Last updated: 12 August 2026
We understand that plans can change. Our cancellation policy is designed to be fair to our guests while recognising that cancellations and last-minute changes can result in lost accommodation opportunities for Hideaway Farmlet.
1. Cancellation by the Guest
More than 5 days before check-in
If you cancel your booking more than 5 days before your scheduled check-in date, you will receive a full refund of the accommodation amount paid, less any non-refundable fees charged by third-party booking platforms or payment providers.
Less than 5 days before check-in
If you cancel less than 5 days before your scheduled check-in date, the booking is nonrefundable and no refund will ordinarily be provided.
2. No-Shows
If you do not arrive for your booking and have not contacted us, the booking will be treated as a no-show.
No refund will ordinarily be provided for a no-show.
3. Early Departure
If you choose to leave your accommodation earlier than the dates originally booked, we are unable to provide a refund for unused nights unless otherwise agreed with Hideaway Farmlet.
4. Changes to Bookings
We will do our best to accommodate requests to change the dates of your booking, subject to availability.
A change of dates may be treated as a cancellation and new booking if the request is made within the applicable cancellation period.
Any difference in accommodation rates resulting from a change of dates may apply.
5. Exceptional Circumstances
We understand that unexpected circumstances can occur.
If you need to cancel because of serious illness, bereavement, natural disaster, severe weather, road closures or another significant circumstance outside your reasonable control, please contact us as soon as possible.
We will consider requests for an exception to our standard cancellation policy on a case-bycase basis. Supporting documentation may be requested where appropriate.
An exceptional circumstance does not automatically guarantee a refund.
Where appropriate, we may offer an alternative date, credit or partial refund instead of a refund.
6. Severe Weather and Natural Events
Hideaway Farmlet is located in a rural environment, and weather and road conditions can occasionally affect travel.
If severe weather, flooding, bushfire, road closures or another significant event makes travel to Hideaway Farmlet unsafe or reasonably impossible, please contact us as soon as possible.
Where Hideaway Farmlet determines that the accommodation cannot safely operate, we may cancel the booking and provide a full refund or alternative booking date.
Where the accommodation remains open and accessible but a guest chooses not to travel, our standard cancellation policy will generally apply.
Guests are encouraged to consider appropriate travel insurance to cover circumstances that may prevent them from travelling.
7. Cancellation by Hideaway Farmlet
In exceptional circumstances, we may need to cancel a booking due to circumstances beyond our reasonable control, safety concerns, property damage, emergency situations or circumstances that prevent us from providing the accommodation.
If we cancel your booking, we will notify you as soon as reasonably possible and, where appropriate, provide:
- a full refund of amounts paid for the affected booking; or
- the option to transfer your booking to an alternative available date.
We will not be responsible for additional costs incurred by guests, such as travel, transport or other accommodation expenses, except where required by Australian law.
8. Third-Party Booking Platforms
If you make your reservation through a third-party booking platform, including Airbnb, Booking.com, Stayz or another provider, the cancellation terms and conditions of that platform may also apply.
Where there is a conflict between this policy and the terms presented to you by the booking platform at the time of booking, the applicable booking platform terms may govern the reservation.
9. Refunds
Approved refunds will generally be processed using the original payment method.
Refund processing times may depend on your bank, card provider or payment platform.
Any transaction fees, booking fees or other charges that are expressly identified as nonrefundable at the time of booking may not be included in a refund, subject to applicable Australian consumer law.
10. Consumer Rights
Nothing in this Cancellation Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws.
Where the Australian Consumer Law provides you with a right to a remedy, those rights will continue to apply regardless of this policy.
11. Contact Us
If you need to cancel or change your booking, please contact us as soon as possible.
Hideaway Farmlet
Email: hello@hideawayfarmlet.com.au
When contacting us about a cancellation, please provide your booking name and scheduled check-in date.
Our cancellation schedule at a glance
| When you cancel | Refund |
|---|---|
| More than 5 days before check-in | 100% refund* |
| Less than 5 days before check-in | No refund |
| No-show | No refund |
| Early departure | No refund for unused nights |
* Less any expressly non-refundable third-party fees or charges, and subject to applicable Australian Consumer Law.
This policy applies to direct bookings made with Hideaway Farmlet unless different cancellation terms are specifically agreed at the time of booking.
By making a booking with Hideaway Farmlet, you acknowledge that you have had an opportunity to read this Cancellation Policy.
Last updated: 12 August 2026