Privacy Policy

Hideaway Farmlet

Last updated: 12 August 2026

Hideaway Farmlet respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Hideaway Farmlet collects, uses, stores and discloses personal information when you visit our property, use our website, make an enquiry or booking, purchase our products or services, communicate with us, or otherwise interact with our business.

This policy is intended to operate in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where those laws apply to us.

1. About Hideaway Farmlet

For the purposes of this Privacy Policy, “Hideaway Farmlet”, “we”, “us” or “our” means:

Business name: Hideaway Farmlet 
ABN: 76 109 673 798 
Website: www.hideawayfarmlet.com.au

2. What personal information we collect

Depending on how you interact with us, we may collect personal information such as:

• your name;
• postal or residential address;
• email address;
• telephone or mobile number;
• booking and reservation details;
• payment and transaction information;
• information about your preferences or requests relating to your stay or visit;
• correspondence and communications you have with us;
• information you provide when making an enquiry, booking or purchase;
• information provided through third-party booking platforms or service providers;
• photographs or other information you voluntarily provide to us; and
• information about your use of our website, including IP address, browser type, device information and website activity.

We will generally only collect information that is reasonably necessary for our business activities.

3. How we collect personal information

We may collect personal information directly from you when you:

• make a booking or enquiry;
• contact us by phone, email, social media or through our website;
• stay at or visit Hideaway Farmlet;
• subscribe to our mailing list or other communications;
• make a purchase;
• provide feedback or leave a review; or
• otherwise communicate with us.

We may also receive personal information from third parties, including booking platforms, payment providers, business partners, contractors and other service providers.

Where practical, we will collect personal information directly from you.

4. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

• processing and managing bookings and enquiries;
• providing accommodation, farmlet experiences, products or other services;
• communicating with you about your booking or enquiry;
• processing payments and refunds;
• providing customer service;
• responding to questions, requests and feedback;
• maintaining business and financial records;
• improving our services, website and customer experience;
• sending marketing or promotional communications where permitted;
• managing our relationship with customers and suppliers;
• protecting the safety and security of our guests, visitors, staff and property;
• complying with legal and regulatory obligations; and
• other purposes that you would reasonably expect or that are permitted or required by law.

We will not generally use your personal information for purposes unrelated to those described above unless permitted or required by law or you have otherwise consented.

5. Marketing communications

We may occasionally send you information about Hideaway Farmlet, including special offers, events, news, products or experiences that we believe may be relevant to you.

Where required by law, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in the communication or by contacting us directly.

Even if you opt out of marketing communications, we may still contact you where necessary in relation to an existing booking, transaction, enquiry, service or other legitimate business matter.

6. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.

These third parties may include:

• booking and reservation platforms;
• payment processors and financial institutions;
• website hosting and technology providers;
• email and marketing service providers;
• accountants, bookkeepers, lawyers and other professional advisers;
• contractors and service providers who assist us in operating Hideaway Farmlet;
• delivery or transport providers where applicable;
• government agencies, regulators or law enforcement bodies where required or authorised by law; and
• other parties where you have consented or the disclosure is otherwise permitted by law.

We do not sell your personal information to third parties.

7. Third-party services and booking platforms

If you make a booking or interact with Hideaway Farmlet through a third-party platform, such as an accommodation, booking, payment or social media platform, that platform may separately collect and handle your personal information in accordance with its own privacy policy.

We encourage you to review the privacy policies of any third-party platforms you use.

8. Payment information

Where payments are made through a third-party payment provider, your payment information may be collected and processed directly by that provider.

Payment providers may handle your information in accordance with their own privacy policies and security practices.

9. Cookies and website analytics

Our website may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use the website and improve our online services.

We may use analytics services to collect information about website traffic and usage. This information may include your IP address, browser type, device type, pages visited, approximate location and referring website.

Where applicable, you can adjust your browser settings to refuse or restrict cookies. However, doing so may affect the functionality of some parts of our website.

10. Social media

Hideaway Farmlet may operate social media accounts or include links to third-party social media platforms.

If you interact with us through social media, the relevant social media platform may collect and use your personal information in accordance with its own privacy policy.

We are not responsible for the privacy practices of third-party social media platforms.

11. Sensitive information

We generally do not seek to collect sensitive information about you.

However, in some circumstances you may voluntarily provide information that is considered sensitive under Australian privacy law, for example information about a medical condition, allergy or accessibility requirement where you believe it is relevant to your stay or experience.

If you provide this information, we will only use or disclose it as reasonably necessary for the purpose for which it was provided, with your consent where required, or as otherwise permitted by law.

Please only provide sensitive information where it is necessary for us to accommodate your request or requirements.

12. How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the nature of the information, security measures may include:

• password protection;
• access controls;
• secure cloud-based systems;
• secure payment systems;
• restricting access to personal information to people who reasonably need it; and
• taking reasonable steps to ensure service providers handling personal information maintain appropriate security.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

13. How long we keep personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, meet legal obligations and protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely delete or destroy it or ensure that it is no longer identifiable, where appropriate.

14. Overseas disclosure

Some of our technology, booking, payment, website hosting, email, analytics or other service providers may be located overseas or may store or process information outside Australia.

As a result, personal information may be disclosed to or accessible by service providers located outside Australia.

Where the Australian Privacy Principles apply to us, we will take reasonable steps required by applicable privacy law in relation to overseas disclosures.

The countries in which overseas recipients may be located will depend on the third-party services we use and may change from time to time.

15. Access to your personal information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details provided below.

We will generally respond to your request within a reasonable period and may need to verify your identity before providing access to or changing personal information.

In some circumstances, we may be permitted or required by law to refuse access or correction. If this occurs, we will explain the reasons where we are legally permitted to do so.

16. Privacy complaints

If you believe that Hideaway Farmlet has mishandled your personal information or breached applicable privacy laws, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

Please provide as much information as possible about your complaint, including what happened and how you believe your privacy has been affected.

You can contact us at:

Email: privacy@hideawayfarmlet.com.au

We will acknowledge and investigate privacy complaints and will aim to respond within a reasonable period.

If you are not satisfied with our response, or if you believe your complaint has not been adequately addressed, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint to the OAIC is available at oaic.gov.au.

17. Anonymity and pseudonyms

Where it is lawful and reasonably practicable, you may deal with us without identifying yourself or by using a pseudonym.

However, there may be circumstances where we need to know your identity in order to provide a service, process a booking, accept payment, comply with legal obligations, protect the safety of our guests or property, or otherwise conduct our business.

18. Children’s privacy

Our services and website are not generally directed specifically at children.

Where a child is staying at or visiting Hideaway Farmlet, we may collect information about the child that is reasonably necessary to provide our services, manage bookings, ensure safety or comply with legal obligations.

Parents or guardians should avoid providing unnecessary personal information about children.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The updated version will be published on our website with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

20. Contact us

If you have questions about this Privacy Policy or how Hideaway Farmlet handles personal information, please contact us:

Hideaway Farmlet
Email: hello@hideawayfarmlet.com.au